It’s No Secret: Enterprises Reveal Customers’ Choice in the 2024 Gartner® Peer Insights™ Voice of the Customer for Primary Storage

Take out the guesswork! You can find out right now why a slew of Global Fortune 500 enterprises deploy Infinidat enterprise storage solutions, including our award-winning InfiniBox™ SSA II all-flash system, InfiniBox® hybrid, and InfiniGuard®, supported by our unparalleled white glove service. You don’t only have to take our word for it. Enterprise customer feedback, which has been vetted by Gartner, is available online in black-and-white for you to see what differentiates Infinidat from the competition. This is why so many enterprises make Infinidat their #1 choice.

Heading into 2024, Infinidat had already been named a Gartner Peer Insights Customers’ Choice for Primary Storage overall four times – 2023, 2021, 2020, and 2019. Then, earlier this month, Infinidat was named a 2024 Gartner Peer Insights Customers’ Choice in the Gartner Peer Insights “Voice of the Customer,” Region Segment: North America for the 2nd year in a row. Based solely on customer reviews and ratings, this special recognition is the sixth time that Infinidat has been identified as a Gartner Peer Insights Customers’ Choice for Primary Storage in either the North American regional segment or overall.

In this blog, we’re going to explore recent feedback that enterprise customers have posted on the Gartner Peer Insights site in the 2nd half of 2023.

• Uncovering useful insights about how Infinidat’s enterprise storage solutions transform data infrastructure
• Identifying the key ingredients of what makes Infinidat very different from other storage vendors
• Highlighting Infinidat’s innovations that have dramatically saved customers on their storage and data center CAPEX and OPEX

Our customers highly value our hassle-free approach to enterprise storage. They not only recognize the ease of use, automation, cost savings, high performance, trusted reliability, cyber resilience, and the power of our APIs, but also the exceptional experience they have as an Infinidat customer. They greatly benefit from the innovative tools that we deliver, as well as the white glove service and support that we provide.

You’ll read over and over from enterprise customers on the Gartner site that Infinidat offers superior customer service and support in the storage industry.

Infinidat is beating the competition and increasingly given a seat at the table with the CIO, CISO and CFO of large enterprises to improve, enhance and expand enterprise storage, while making it more cost-effective and easier to manage. Customers express their appreciation for both the business value and technical value of Infinidat’s solutions.

IT staff that report up to the CIOs have an opinion that has disrupted conventional decision-making in the storage buying process for arrays. The shift has been from the past ways of doing things in storage to where storage is headed.

Let’s delve into why enterprises are saying these indelible, public statements. The specific comments reveal the key attributes that make our cyber resilient storage solutions one-of-a-kind. They range from customer experience to performance and ease of use, extending the value from which our customers benefit.

The following are just some of the stellar comments that our customers have posted in over 500 reviews on the site of the InfiniBox, InfiniBox SSA, and InfiniGuard – and Gartner has validated the authenticity of these anonymous statements that capture unfettered reactions to the total Infinidat experience.

Customer Experience/Service & Support

• "I had an exceptional experience using Infinidat Storage - seamless functionality and exceeding expectations. The support provided is the best so far I have experienced; support engineers respond very quickly and provide solutions.” – Senior System Administrator in the Finance Industry
• "Great customer experience with excellent support on all aspects. Install and forget kind of Storage." – Principal – Systems Engineer in the Finance industry
• "Support is phenomenal. Proactive alerting and notifications are top of their field.” – VP of Engineering in the IT Services industry

Performance

• “The InfiniBox SSA performance is astonishing with no learning curve over the non-SSA InfiniBox.” – IT Principal Senior Advisor in the Healthcare & Biotech industry
• "Delivers as marketed. We push the arrays to the performance and throughput limits without noticeable service degradation. The platform works.” – IT Services Associate in the Healthcare and Biotech industry
• “Outperforms more expensive arrays. More capacity and better performance for a lower cost were the main focus. These arrays are easy to deploy and they perform better.” – Storage Engineer in the Healthcare and Biotech industry

Ease of Use and Automation

• “It is very easy to use and has one of the best storage GUI user interfaces I have ever seen.” – Advanced Infrastructure Engineer, Healthcare & Biotech
• “Ease of management. UI, API are excellent and easy to navigate.” – Senior Storage Engineer in the Retail industry
• “Management is relatively simple, especially when compared to other vendors' high performance arrays. I also like the InfiniVerse tool.” – Director of Storage Engineering in the Finance industry

Value for the Money

• “Excellent value, performance and support is best in class compared to other vendors in this storage area.” – Storage Engineer in Misc. industry
• “Price per TB (especially with performance also considered) is excellent.” – Director of Storage Engineering in the Finance industry
• More capacity and better performance for a lower cost.” – Storage Engineer in the Healthcare & Biotech industry

The consistency of the feedback demonstrates the amount of credibility and trust that we have built with our enterprise customers, some of whom are part of the Fortune 50 list of the world’s top companies.

In addition, Infinidat has become synonymous with “100%.” Not only do we provide 100% availability (with a guarantee to back it up), but customers who post on Gartner Peer Insights affirm the uptime: “The reliability. Never had an issue. 100%” (SysAdmin 3 in the Retail industry) and “reliability and performance is 100%” (Storage Engineer in the Healthcare & Biotech industry). At the same time, without compromise, Infinidat continues to push the limits. A Principal Network Systems Architect in the Manufacturing industry posted, “We have yet to find any performance limits of the InfiniBox.”

As of March 28, 2024, Infinidat has received 492 ratings reviews for the InfiniBox and the InfiniBox SSA, with an average overall score of 4.9 stars out of 5 in the Primary Storage Arrays market. Furthermore, 98% of customers indicated their willingness to recommend Infinidat to their peers.