"Undoubtedly, no one expected the extent of this crisis, and even today it leaves big questions in the markets.
That second wave that we all fear is becoming more and more tangible every day. And, while many companies try to recover from the blow, those that learned to be flexible and to change have managed to survive and even gain a competitive advantage over the rest, and technology has played a key role in all this.
In the new normal, "resilience" is much more
"Resilience" is a familiar concept in IT that refers to the ability of a network or system to adapt to change and protect the business and its customers from disasters or standard outages. However, when it comes to a global disaster of enormous proportions, such as Covid-19, this is not enough. Organizations cannot return to the same point they were at before the crisis started. They must change, and fast, if they are to survive and excel in their markets.
In the post-COVID era, companies must reinvent themselves and accelerate their digital activities. Manufacturers, who generally sold their products mostly through stores, have drastically changed their distribution policy. And, in the same way, numerous administrations such as Education, Health or Economy have modernized their way of working and have turned to building a telematic world. Even more “traditional” organizations, such as banks, insurers or health services, have learned to close their facilities and operate in teleworking mode, and have begun to market their services through advanced apps and online services."